DreamplanetDreamplanet
Privacy Policy
Effective August 25, 2026
Dreamplanet experiences can move between messages and the real world. This policy explains what information may move with them and how we use it.
Information we may receive
We may receive information you choose to provide when you contact Dreamplanet or participate in an experience, including your name or nickname, phone number, messages, responses, location or event details you describe, and other information you send to us.
Messages, photos, and media
Party at Gary's and other Dreamplanet experiences may receive the content of messages and media that participants choose to send, such as photos, audio, clues, or replies. We keep an original submission distinct from any generated game artifact. When an experience offers a Player Card or another image transformation, we may process a submitted photo to create the requested game image or derivative and show it to participants in that experience. We do not use submitted media to infer sensitive traits as part of the experience. Please send only content you have the right to share.
Technical information
When you visit our websites or use an experience, we and our service providers may receive basic technical information such as IP address, browser or device type, timestamps, pages requested, delivery status, and security or error logs.
How we use information
We use information to provide and personalize the experience you requested, deliver and respond to messages, maintain continuity during an Adventure, provide support, protect participants and our services, diagnose problems, and improve Dreamplanet.
Mobile and messaging privacy
Mobile information, SMS opt-in data, and SMS consent are not sold or shared with third parties or affiliates for their promotional or marketing purposes.
We may share mobile information and consent status with service providers and telecommunications carriers only as needed to deliver, secure, support, and operate the messaging service you requested. Those service providers may process the information on our behalf for those purposes; we do not authorize them to use it for unrelated promotional or marketing purposes.
Message frequency varies with the Adventure. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.
Service providers
We use service providers to operate Dreamplanet, including website hosting and security providers, communications infrastructure providers such as Telnyx, and other vendors that help us deliver requested functionality. They may process information on our behalf for those limited purposes.
Retention
We retain information only for as long as reasonably needed to operate and secure an experience, maintain legitimate records, resolve disputes, and meet legal obligations. Different information may be kept for different periods depending on its purpose and the state of the experience.
Children and families
Some Dreamplanet experiences may be enjoyed by families. An adult should choose and supervise a child's participation, decide what the child may send, and avoid sharing a child's personal information unless it is needed for the requested experience.
Security
We use reasonable administrative and technical measures appropriate to the services we operate. No website, messaging service, transmission, or storage system is completely secure, so we cannot guarantee absolute security.
Your choices
You decide what information and media to send. When messaging is available, you may opt out of Dreamplanet SMS messages at any time by replying STOP. Reply HELP for help. You may also contact us to ask a privacy question or request that we review information associated with you. Some information may need to be retained where required by law or for legitimate security and recordkeeping purposes.
Changes to this policy
We may update this policy as Dreamplanet evolves. We will post the updated policy here and change the effective date when we do.
Contact
Questions about privacy may be sent through our Contact page or to hello@dreamplanet.com.